Refund and cancellation policy

Last updated: 19 October 2026

This policy explains how deposits, cancellations and refunds work for design services from BMB Creative, the trading name of Nick Lowe. The specific price, deposit and payment dates for your project are set out in your quote or proposal. If anything in your quote differs from this page, the quote applies, except where the law gives you stronger rights.

How payment works

• Work is booked in once you have accepted the quote and paid a deposit of 50% of the project price.
• The balance is due on completion, before final files are released, unless your quote says otherwise.
• Ongoing Design Partner arrangements are billed monthly in advance as set out in your agreement.

If you are an individual (consumer)

If you are buying for yourself rather than for a business or organisation, and you agreed to the work online, by email or by phone, you have extra legal rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Your 14-day right to cancel

• You can cancel within 14 days of the day you accept our quote, without giving a reason.
• We won’t start work during those 14 days unless you ask us to in writing.
• If you ask us to start and then cancel within the 14 days, we will refund what you have paid minus a fair amount for the work done up to the point you told us you were cancelling.
• If you ask us to start and the work is completely finished within the 14 days, you will have agreed that you lose the right to cancel once it is complete.
• We will refund you within 14 days of you telling us you are cancelling, using the same payment method you used.

How to cancel

Email brandmybusinessuk@gmail.com with your name, the project and the date you accepted the quote, saying that you want to cancel. You don’t need to use any particular form.

If something isn’t right

We must carry out the work with reasonable care and skill and as described in the quote. If we don’t, tell us and we will put it right at no extra cost. If we can’t, you may be entitled to some or all of your money back.

If you are a business or organisation

• You can cancel a project at any time by telling us in writing.
• The deposit covers scheduling and early work on your project, so it isn’t refundable once work has started.
• If you cancel part way through, we will invoice for the work completed up to the date of cancellation, less the deposit already paid. If the deposit is more than the value of the work completed, we will refund the difference.
• Design Partner arrangements can be ended with 30 days written notice.

Revisions

Your quote says how many rounds of changes are included. Further changes, or changes to the brief after work has started, may be charged extra. We will always tell you the cost and get your agreement before doing extra work.

Third-party costs

Some projects include items we buy on your behalf, such as printing, stock photography, font licences or website hosting. Once these have been ordered they usually can’t be refunded, and we will pass on any refund we receive from the supplier.

If we have to cancel

If we are unable to complete your project, we will tell you as soon as possible, give you the work completed so far and refund any money paid for work we haven’t done.

Questions or problems

Please talk to us first. Email brandmybusinessuk@gmail.com or call 07765 478287 and we will do our best to resolve things quickly and fairly.

This policy doesn’t affect your statutory rights. For independent advice, consumers can contact Citizens Advice.