Terms and conditions

Last updated: 3 November 2026

In plain English: you get a written quote before any work starts. Work begins once you accept it and pay the deposit. You own the final approved designs once everything is paid. Please check proofs carefully, because you sign them off. If you’re an individual rather than a business, you have extra legal rights that these terms don’t take away.

These terms apply to all design and creative services provided by BMB Creative, the trading name of Nick Lowe a sole trader of BMB Creative (“we”, “us”). “You” means the person or organisation we are working for. Please read them together with your quote, our refund and cancellation policy and our privacy policy.

1. The agreement

1.1Our agreement with you is made up of your accepted quote or proposal and these terms. If they conflict, the quote applies.
1.2The agreement starts when you accept the quote in writing (email is fine) and, where a deposit is due, we receive it.
1.3Any other terms you send us, such as on a purchase order, don’t apply unless we agree to them in writing.
1.4Some parts of these terms apply differently depending on whether you are a business client (a company, organisation, charity, public body or sole trader buying for their business) or a consumer (an individual buying for personal use). Where that matters, we say so.

2. Quotes and scope

2.1Every project starts with a written quote setting out what we will deliver, the price, the number of revision rounds included and an expected timescale.
2.2Quotes are valid for 30 days.
2.3The price covers only the work described in the quote. Anything extra is quoted separately and only carried out once you agree to it.
2.4Unless the quote says otherwise, prices don’t include printing, stock images, font licences, hosting, domain names or other third-party costs.
2.5 Prices are subject to VAT. If we become VAT-registered, VAT will be added at the current rate and we’ll tell you before it applies to your work.

3. Fees and payment

3.1A deposit of 50% of the project price is due before work starts. The balance is due on completion, before final files are released, unless your quote sets out staged payments.
3.2Invoices are payable within 14 days by bank transfer to the account shown on the invoice.
3.3If a project is put on hold by you for more than 30 days, we may invoice for the work completed so far.
3.4If an invoice is overdue, we may pause work until it is paid. For business clients, we may also charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
3.5Final artwork and files are released once all invoices for the project have been paid in full.

4. Third-party costs

4.1If we buy items on your behalf, such as printing, stock photography, fonts or hosting, we will agree the cost with you first. We may ask you to pay for them in advance.
4.2Third-party products are supplied on the supplier’s own terms. We’ll help you deal with any problem, but we aren’t responsible for a supplier’s errors or delays.

5. Your responsibilities

5.1You agree to give us a clear brief and to provide the text, images, logos, information and feedback we need, on time.
5.2You confirm that you own, or have permission to use, everything you send us, and that it doesn’t break any law or anyone else’s rights. If you are a business client, you agree to cover any losses we suffer because something you supplied breaks this promise.
5.3You are responsible for the accuracy of the content you provide, and for making sure the final work meets any legal or regulatory requirements of your sector, such as advertising rules or product claims.
5.4Please name one person to give feedback and approvals, so instructions are clear.

6. Timescales

6.1We will do our best to meet the timescales in your quote. Timescales depend on receiving content, feedback and payments when agreed, and will move if these are late.
6.2Where a fixed deadline really matters, such as a print date or launch, please tell us at the start so we can confirm in writing whether it can be met.

7. Revisions and changes

7.1Your quote says how many rounds of revisions are included. If it doesn’t, two rounds are included. A round is one set of combined feedback on a draft.
7.2Further revisions, or changes to the brief once work has started, are charged at £60 per hour or as quoted. We will always tell you the cost and get your agreement first.

8. Proofs and approval

8.1We take care to get things right, but it is your responsibility to check final proofs thoroughly, including spelling, figures, contact details, dates, colours and legal wording, before approving them.
8.2Once you approve a proof for print or publication, we aren’t responsible for errors in it. Correcting them afterwards, and any reprint, will be charged.
8.3Colours vary between screens, printers and materials. We will advise on this, but printed colours can’t be guaranteed to match a screen exactly.

9. Ownership of the work

9.1Once you have paid all invoices for the project, the copyright and other intellectual property rights in the final approved designs pass to you. You are free to use, change and reproduce them.
9.2Until then, the rights stay with us. You may use drafts only to review the work.
9.3Concepts, sketches and alternative designs that you don’t choose remain ours and may be used for other purposes. They will never include your name, logo or confidential information.
9.4We supply final artwork in the formats listed in your quote. Editable working files, such as layered design files, are not included unless the quote says so. They can be supplied for an additional fee.
9.5We keep the general know-how, techniques and reusable elements (such as templates or code) we bring to the project. You receive a permanent licence to use any of these that form part of your final work.
9.6For logos and brand identities, we recommend you check that the name and design are free to use and, if needed, register them as trade marks. We can’t guarantee that a new name or logo doesn’t conflict with someone else’s rights.

10. Third-party materials

10.1Work may include fonts, stock images, icons, plugins or other materials owned by others. These are licensed rather than owned, and their own licence terms apply.
10.2We will tell you about any licence that limits how you can use the work, or that you need to buy or renew in your own name.

11. Showing the work

11.1Once your project is public, we may show it in our portfolio, on our website and social media, and in award entries, and name you as the client.
11.2If you would rather we didn’t, or the work is confidential, just tell us before the project starts and we will respect that.
11.3We will only quote feedback from you, or use your name with a testimonial, with your permission.

12. Confidentiality

12.1We will keep your confidential information private, use it only for your project and not share it except with suppliers who need it to do the work, or where the law requires us to.
12.2We handle personal information as explained in our privacy policy. If we process personal data on your behalf, such as a mailing list for a campaign, we will agree data protection terms with you.

13. Design Partner arrangements

13.1Ongoing support is provided as set out in your Design Partner agreement, including the monthly fee, the time or work included and how requests are made.
13.2Fees are billed monthly in advance. Unused time doesn’t carry over to the next month unless your agreement says so.
13.3Either of us can end the arrangement with 30 days written notice. Work in progress at the end will be completed or invoiced on a fair basis.

14. Websites and digital work

14.1Websites are built to work on current versions of the major browsers and devices at the time of launch.
14.2Hosting, domain names, email, updates, security and backups are not included unless you have a care plan (section 15) or we have agreed them in writing. Third-party platforms and plugins can change outside our control.
14.3You are responsible for the content you publish, and for your own website policies such as privacy and cookies, unless we have agreed to provide them.

15. Website care plans

This section applies if you have a website care plan with us. If anything here differs from the rest of these terms, this section applies to your care plan.

What each plan includes

15.1A care plan is a monthly service for a website we have built or agreed to look after. Your plan is the one shown on your quote or sign-up confirmation:
- Essential, £40 a month: hosting, security, backups and software updates.
- Standard, £50 a month: everything in Essential, plus up to 1 hour of edits a month and a monthly check.
- Growth, £95 a month: everything in Standard, plus one new page a month and Google and AI search reports.
15.2Edits. Edits are small changes to existing pages, such as updating text, swapping images, changing prices, opening hours or contact details, adding a news post, or fixing a link or button. Time is counted in 15-minute blocks.
15.3Unused time. Edit time and the Growth plan’s new page are used within the month. They don’t carry over, can’t be exchanged for money, and can’t be moved to another website.
15.4Work outside your plan. New features, redesigns, extra pages, content writing, fixing problems caused by changes you or someone else made, and edits beyond your monthly time are not included. We will tell you before starting if a request falls outside your plan, and quote for it or charge at our hourly rate of £60 only if you agree.
15.5Requests. Send requests by email to brandmybusinessuk@gmail.com. We aim to reply within 2 working days and to complete small edits within 5 working days. Care plans don’t include an emergency or out-of-hours service.
15.6Backups and updates. We take regular backups and apply updates to WordPress, the theme and plugins. Updates are tested where practical, but a third-party update can occasionally cause a problem. If it does, we will fix it or restore a backup at no extra cost.

Term, payment and cancelling

15.7Start date. Your plan starts on the day your website goes live, or the day we take over looking after an existing website.
15.8Minimum term. Care plans run month to month with no minimum term, unless you choose a 12-month plan. A 12-month plan runs for 12 months from the start date, then continues month to month.
15.9Payment. Fees are billed monthly in advance. Invoices are payable within 14 days, as in section 3.
15.10Cancelling. You can cancel a month-to-month plan, or a 12-month plan after its first 12 months, by giving 30 days’ notice in writing (email is fine). You pay the fee up to the end of the notice period. Fees already paid for a month that has started are not refunded.
15.11Cancelling a 12-month plan early. If you cancel a 12-month plan within its first 12 months, part of the build discount becomes payable (see 15.22). You don’t have to pay the remaining monthly fees.
15.12Your right to cancel as a consumer. If you are an individual buying for personal use, you can cancel within 14 days of signing up, as set out in our refund and cancellation policy. If you ask us to start within those 14 days, you pay for the service provided up to the date you cancel.
15.13Changing plans. You can move to a different plan at any time. The new fee applies from your next billing date.
15.14Price changes. We may change care plan fees, including to reflect changes in hosting or software costs. We will give you at least 30 days’ notice, and you can cancel before the change takes effect. Fees on a 12-month plan are fixed for its first 12 months.

Hosting, ownership and non-payment

15.15Ownership. Once the build is paid for in full, the website’s design, content and files are yours, as in section 9. Paying for a care plan doesn’t change who owns the website.
15.16Domain names. Your domain name should be registered in your name. If we register it for you, we do so on your behalf and will transfer it to you on request at no charge, once all invoices are paid.
15.17Non-payment. If a care plan invoice is more than 14 days overdue, we will remind you in writing. If it is still unpaid 14 days after that reminder, we may pause the service, and after a further 14 days we may suspend hosting, which takes the website offline. We will restore it once the account is paid. If the account stays unpaid for 60 days, we may end the care plan.
15.18When a plan ends. When a care plan ends for any reason, updates, backups and edits stop. If your website is hosted with us, we will keep it online for 30 days after the plan ends so you can move it. When all invoices are paid, we will give you a full copy of the website files and database and transfer the domain if we hold it. Help moving the website to another host is charged at our hourly rate of £60. After 30 days the website and its backups may be deleted.

New client offer (ends 1 January 2027)

15.19Who it’s for. The offer is for new clients who accept a quote and sign up to a care plan by 11:59pm on 1 January 2027. It can’t be combined with any other discount, exchanged for cash, or applied to work already agreed.
15.20First month free. The first month of your care plan is free. Billing starts one month after your start date.
15.21£150 off your build. If you sign up to a 12-month care plan, we take £150 off your website build price. The discount is shown on your quote and taken off the final balance.
15.22Ending early. If a 12-month plan ends within its first 12 months, because you cancel or because we end it for non-payment, part of the £150 discount becomes payable: £12.50 for each full month left in the 12 months. For example, cancelling after 8 months means paying back £50. This doesn’t apply if you cancel because we have seriously broken these terms.

16. Cancelling or ending the work

16.1Cancellations and refunds are covered by our refund and cancellation policy. Consumers have a 14-day right to cancel, explained there. For care plans, see section 15.
16.2Either of us may end the agreement by written notice if the other seriously breaks these terms and doesn’t put it right within 14 days of being asked to.
16.3If the agreement ends, you pay for work completed up to that date, and you receive the rights in any work you have paid for.

17. Our liability

17.1Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t legally be limited.
17.2If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this agreement or failing to use reasonable care and skill. Nothing in these terms affects your legal rights under the Consumer Rights Act 2015.
17.3If you are a business client:
- we aren’t liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss; and
- our total liability under or in connection with the agreement is limited to the total fees you have paid for the project concerned.
17.4We aren’t responsible for problems caused by content or instructions you provide, by errors in proofs you have approved, or by third-party suppliers, platforms or software.

18. Events outside our control

18.1Neither of us is responsible for delays or failures caused by events outside our reasonable control, such as serious illness, extreme weather, power or internet failure, or the failure of a supplier. We will tell you as soon as possible and agree a revised timescale.

19. Complaints

19.1If you are unhappy with any part of our work, please tell us as soon as possible by emailing brandmybusinessuk@gmail.com. We will reply within 5 working days and do our best to put things right.

20. General

20.1We may use trusted freelancers or suppliers to help deliver the work. We remain responsible for their work for you.
20.2You may not transfer your rights under the agreement without our written agreement.
20.3If a court finds part of these terms can’t be enforced, the rest still applies.
20.4If we don’t enforce a right straight away, we can still enforce it later.
20.5We may update these terms from time to time. The version on this page when you accept your quote is the one that applies to your project.
20.6These terms are governed by the law of England and Wales, and the courts of England and Wales will deal with any dispute. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.